Shipping policy

Shipping Policy

Thank you for shopping with ShopZop. Below are the details of our shipping process.

1. Order Processing Time

  • Orders are processed within 1–3 business days (excluding weekends and holidays).

  • Orders placed after business hours will be processed the next business day.

  • During high-demand periods, processing times may be slightly delayed.

You will receive a confirmation email once your order has been shipped.

2. Shipping Time

Estimated delivery times:

  • Domestic Shipping: 3–7 business days

  • International Shipping: 7–15 business days

Delivery times are estimates and may vary depending on location and courier service.

3. Shipping Charges

Shipping charges are calculated at checkout based on:

  • Delivery location

  • Package weight

  • Shipping method selected

We may offer free shipping on selected orders or above a minimum purchase amount.

4. Order Tracking

Once your order ships:

  • You will receive a tracking number via email.

  • You can track your order using the courier’s website.

If you do not receive tracking details within 5 days, please contact us.

5. Delays & Lost Packages

While we work with reliable courier partners:

  • We are not responsible for delays caused by shipping carriers, customs, or natural events.

  • If your package is significantly delayed, contact us and we will assist you.

If a package is confirmed lost in transit, we will offer a replacement or refund.

6. Incorrect Address

Please ensure your shipping address is correct at checkout.

  • We are not responsible for orders shipped to incorrect addresses provided by the customer.

  • If the order is returned to us, additional shipping charges may apply for reshipment.

7. Damaged Packages

If your package arrives damaged:

  • Contact us within 48 hours of delivery.

  • Provide photos of the damaged item and packaging.

  • We will arrange a replacement or refund.

8. International Duties & Taxes (If Applicable)

For international orders:

  • Customs duties and taxes are the responsibility of the customer.

  • We are not responsible for delays due to customs clearance.

9. Contact Us

For any shipping-related questions, contact us:

📧 shopzopglobal@gmail.com
🌐 shopzop.store