Refund policy
Return & Refund Policy
Thank you for shopping with ShopZop. We want you to be completely satisfied with your purchase. Please read our policy carefully.
1. Returns
We accept returns within 7 days of receiving your order.
To be eligible for a return:
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The item must be unused and in the same condition that you received it
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The item must be in its original packaging
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You must provide proof of purchase (order number or receipt)
Certain items are non-returnable, including:
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Gift cards
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Downloadable products
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Personal care items
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Final sale or clearance items
2. Non-Returnable Items
We do not accept returns for:
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Items damaged due to misuse
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Items returned after the return window
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Customized or personalized products
3. Refunds
Once we receive and inspect your return, we will notify you about the approval status.
If approved:
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Your refund will be processed to your original payment method
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Refunds may take 5–10 business days to reflect in your account
Shipping charges are non-refundable (unless the return is due to our error).
4. Exchanges
We only replace items if they are:
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Defective
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Damaged during shipping
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Incorrect item received
If you need an exchange, contact us at:
5. Return Shipping
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Customers are responsible for return shipping costs
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We recommend using a trackable shipping service
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We are not responsible for lost return shipments
6. Damaged or Wrong Items
If you receive a damaged or incorrect product:
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Contact us within 48 hours of delivery
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Provide clear photos of the item and packaging
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We will arrange a replacement or refund
7. Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account
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Contact your credit card company
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Contact your bank
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If still unresolved, contact us at support@yourstore.com
8. Contact Us
If you have any questions about returns or refunds, contact us at: